WOP2 has the ambition to bring operational management to the next level in at least three of DWASA's zones. Activities include capacity enhancement through peer-to-peer and group training sessions and provision of water services to urban slums. We are now starting the baseline survey of the first slum area with an estimated population of 1,500 families. Results will provide insight in the existing infrastructure, willingness to pay for new services, health and hygiene practices and socio-economic conditions. With this information technical and operational design for water provision will be made.